Customer Service: We want to try to provide the best customer service that we possibly can! If you have any problems, questions, or concerns with your order or possible order please e-mail us at Tailsandales@gmail.com.
Return Policy: If you are not satisfied with any non-edible product you may return it to us within one week (seven days) for a full refund. Items are only eligible for a refund if they are in unused condition, and still have packaging and/or product tags. Customers must e-mail us first if they are to return an item. Thank you for your business!
Shipping and Handling: Shipping and Handling will be as noted for each product. In the circumstance that an order has multiple items, there may be a shipping price depending upon the weight of all the products. Some products will offer FREE shipping and handling depending upon the current status of the product.
*Radford Orders*: This category should only be ordered from if you are placing an order that is to be sent to a Radford, Virginia address! These orders are currently free of shipping charges during the months that Radford University is in session. This only includes the Spring and Fall semesters’ scheduled dates. If an order is placed from this category that is not being delivered to an address of Radford, Virginia it will not be processed.